Refund policy

Last Updated: September 2, 2026

At Cetanelle, we want you to be satisfied with your purchase. If you need to return an item, you may request a return within 14 days of receiving your order, provided the item meets the requirements outlined below.

Return Eligibility

To qualify for a return, your item must:

Be in the same condition in which you received it
Be unworn and unused
Have all original tags attached
Remain in its original packaging
Include valid proof of purchase or an order confirmation
15$ return fee

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To begin a return request, please contact us at

support@cetanelle.com

with your order number and details regarding the item you wish to return.

If your return request is approved, we will provide you with the appropriate return instructions and shipping address.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

If you received a damaged, defective, or incorrect item, Cetanelle will provide a return shipping label where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and determine the appropriate resolution.

When contacting us, please include your order number and clear photographs of the issue when applicable. This helps us evaluate your request and resolve it as efficiently as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

Sale or promotional items
Gift cards
Pre-order items

Unless otherwise required by applicable law, these items cannot be returned for a refund.

Exchanges

If you would like a different item, size, or variant, the simplest option is generally to return your original item, provided it qualifies under this policy.

Once your return has been received and approved, you may place a new order for the item you would like.

Please note that the availability of replacement items is not guaranteed.

Refunds

Once your returned item has been received, we will inspect it to determine whether it meets the return requirements.

You will receive an email notifying you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

If 15 business days have passed since we approved your refund and you have not received it, please contact us at support@cetanelle.com so we can assist you.