Shipping policy

Last Updated: September 2, 2026

At Cetanelle, we aim to process and deliver every order as efficiently as possible. Please review the information below for details about order processing, shipping, tracking, and delivery.

Order Processing

Orders are generally prepared and processed within 1–3 business days after your order confirmation has been received.

Orders are processed Monday through Friday, excluding weekends and applicable holidays.

Pre-orders may follow different processing and fulfillment timelines. Any applicable pre-order timeframe will be communicated on the relevant product page or during the ordering process.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates & Delivery

Shipping costs are calculated based on your order and displayed during checkout before you complete your purchase.

Available shipping methods and estimated delivery times will also be shown at checkout.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays may occur due to circumstances outside of Cetanelle's control.

Shipping Locations

Cetanelle currently ships worldwide, with some exceptions.

Shipping availability may vary depending on the destination. Certain locations may require additional delivery time.

Order Tracking

Once your order has been handed over to the shipping carrier, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after the shipment has been processed by the carrier.

If your tracking information has not updated after this period, please allow additional time for the carrier's system to update.

Customs, Duties & Taxes

For orders shipped within the United States and its territories, any applicable taxes or fees may be calculated and displayed during checkout where required.

Cetanelle is not responsible for additional charges imposed by carriers, customs authorities, or other third parties when applicable.

Any fees or charges that arise after an order has been shipped are the responsibility of the customer unless otherwise required by applicable law.

Damaged or Lost Packages

Once an order has been transferred to the shipping carrier, delivery-related issues may be subject to the carrier's policies and claims process.

Cetanelle is not responsible for packages that are lost, delayed, or damaged during transit to the extent permitted by applicable law.

If your package arrives damaged, please contact the shipping carrier as soon as possible to initiate a claim. We also recommend contacting Cetanelle so we can assist you where possible.

Please retain the original packaging, shipping materials, and damaged items until the claim process has been completed, as they may be required by the carrier.